JACKSONVILLE, Fla. (CBS Tampa) – A mother is claiming that her baby was badly burned while riding a Greyhound bus en route to Jacksonville.

Channie Williams said that her 5-month-old daughter’s foot was burned during an overnight trip Sunday from Gary, Ind., to Nashville while they were riding a Greyhound bus to attend a family gathering, WKRN reported.

Williams explained that they were seated in the rear of the bus close to the engine when her daughter’s foot came in contact with the underside of the bus seat. Her daughter was crying hysterically once they arrived to Nashville.

“I happened to look at her foot and there is this huge burned blister,” she recalled to WKRN. “I’m just devastated. Why [was] I not informed [that there could be] overheating in this area [and] it is best to sit your babies somewhere else?”

The mother told the bus driver immediately what happened, who also said she felt heat from the seat.

Williams took her daughter to Vanderbilt Children’s Hospital for treatment where doctors told her to keep the wound clean and watch out for signs of infection.

A spokesperson from Greyhound’s corporate offices said that Williams did file an incident report about what happened to her daughter and that the company is investigating the incident.

“We put our customers’ safety first and encourage customers traveling with infants to secure them in a child seat,” Greyhound Spokeswoman Lanesha Gipson said to WKRN. “During long trips, such as the journey from Gary, Indiana to Jacksonville, Florida, customers can feel free to rest during the trip with the confidence that the child will be safe in their secured seat.”

Gipson added that an additional ticket must be bought for the child seat, but at a discounted child fare. She also said that a company representative will be contacting Williams as part of Greyhound’s investigation into the incident.

Williams, however, is frustrated with how the company has treated her thus far.

“I was surprised,” she told WKRN. “Their procedure was unorganized, unhelpful and they were uneducated. I am getting told one thing here and someone is telling me another thing there.”

Williams did board another Greyhound bus with her baby to continue the journey to Jacksonville.

An investigation has also been launched with the Tennessee Department of Children’s Services concerning the incident.


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