DELTONA, Fla. (CBS Tampa) – A veteran is extremely disappointed with the Veterans Administration after he says he was locked inside a community clinic for hours on Monday.

Jeffrey Duck explained that he arrived at the clinic located on South Volusia Ave. at 1 p.m. as a “walk in” patient. The Marine veteran sat in a consultation room for more than three hours before he realized he was  the only one left in the building.

“I was apparently left there and forgotten,” Duck told WKMG.

Duck began taking video of him walking around the lobby with his cellphone to show that he wasn’t trying to steal something. His movements in the building set off the burglar alarm and he called 911.

“I apparently got left in a VA facility — a medical facility — and the alarm has been going off,” Duck said to the operator.

The operator then asked if he was inside the building with no employees and he replied yes.

WKMG reported that an apology was issued to Duck on Tuesday from the Veterans Administration stating, “We want to apologize to Mr. Duck for his experience yesterday at the Orange City VA Community Based Outpatient Clinic.”

Duck shared that he’s not angry with the VA, but disappointed instead.

“I’m kind of disappointed; really disappointed,” he told WKMG. “There’s a lot going on with the VA right now, they’re all over the news. Everybody knows what’s going on with them.”

A VA administrator told WKMG that “we are looking at our closing procedures and will make changes to ensure that this does not happen again.”

The veteran hopes that his story will bring attention to the other problems within the medical operations of the VA.

“There’s a lot of people with bigger problems than me,” Duck told WKMG.

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